This week’s news has been dominated by the tale of two departing football managers; Alex Ferguson and Roberto Mancini.
Football records apart, something that may get lost in the excitement and exasperation on the red and blue sides of Manchester are the contrasting management styles.
Ferguson was renowned for being a brilliant “man manager” and as kind, considerate and fair to the tea ladies as he was to the Glazier family, who own the club.
In contrast, Mancini, while a successful manager in his own right, had a human resource management deficit. A quickly retracted tweet from his former kit man today described Mancini as arrogant, rude and barely able to muster a daily salutation to those he worked with.
I am not passing judgement, but do want to flag up an issue in contemporary leadership. Leadership requires a complex range of skills, foresight, good decision making and the ability to improvise. Surely good manners should never be exempt from good management?
What do you think, do manners matter or is success everything?
Carolyn Beckford is the Senior Risk Consultant across Retail Financial Services for BrightPool.